Mission and Vision

VISION MBK

Kuantan is a Sustainable and Livable City.

MBK MISSION

In realizing the vision, we will empower city services through economic, community and environmental development as per the following strategies

1. Provide an economically friendly environment.
2. Strengthen financial resources.
3. Drive community development across generations and genders.
4. Introducing world -class city facilities.
5. Ensuring environmental sustainability.

MBK CUSTOMER CHARTER

"We Promise To Deliver High Quality Services Efficiently, Fairly And Friendly"

ONE SERVE COUNTER CUSTOMER CHARTER

Provide counter services efficiently by ensuring that waiting times do not exceed 45 minutes during peak hours and do not exceed 15 minutes during normal hours.

CUSTOMER CHARTER HANDLING PUBLIC COMPLAINTS

Ensure that complaints received are recorded and recorded into the complaint system and letters / notification of confirmation of receipt of complaints are given within 1 working day.