Mission and Vision

VISION MBK

Kuantan Bandaraya Lestari, Inklusif, Risilien Dan Pintar.

MBK MISSION

Merealisasikan Agenda Pembangunan Ekonomi, Sosial Dan Alam Sekitar Yang Lestari Dan Berdaya Huni

MBK CUSTOMER CHARTER

"We Promise To Deliver High Quality Services Efficiently, Fairly And Friendly"

ONE SERVE COUNTER CUSTOMER CHARTER

Provide counter services efficiently by ensuring that waiting times do not exceed 45 minutes during peak hours and do not exceed 15 minutes during normal hours.

CUSTOMER CHARTER HANDLING PUBLIC COMPLAINTS

Ensure that complaints received are recorded and recorded into the complaint system and letters / notification of confirmation of receipt of complaints are given within 1 working day.