Kuantan Bandaraya Lestari, Inklusif, Risilien Dan Pintar
Merealisasikan Agenda Pembangunan Ekonomi, Sosial Dan Alam Sekitar Yang Lestari Dan Berdaya Huni
MBK CUSTOMER CHARTER
"We Promise To Deliver High Quality Services Efficiently, Fairly And Friendly"
ONE SERVE COUNTER CUSTOMER CHARTER
Provide counter services efficiently by ensuring that waiting times do not exceed 45 minutes during peak hours and do not exceed 15 minutes during normal hours.
CUSTOMER CHARTER HANDLING PUBLIC COMPLAINTS
Ensure that complaints received are recorded and recorded into the complaint system and letters / notification of confirmation of receipt of complaints are given within 1 working day.